CUSTOMER: Thank you for choosing DISH Network®. This agreement (the
“Agreement”) sets forth the terms and conditions of the Digital Home Advantage
promotion. Additional terms and conditions of service are contained in the
Residential Customer Agreement provided to you in your receiver User’s Guide
and made available at www.dishnetwork.com.
BY
CLICKIN
G ON THE “YES, I AGREE TO THE
TERMS AND CONDITIONS” CHECKBOX TO WHICH THIS AGREEMENT IS LINKED AND THE
CORRESPONDING “ORDER NOW” BUTTON YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE
RECEIVED, READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL OF THE TERMS AND
CONDITIONS OF THIS AGREEMENT AND THE RESIDENTIAL CUSTOMER AGREEMENT, WHICH IS
INCORPORATED HEREIN BY REFERENCE, AND THAT THE FOLLOWING TERMS WERE DISCLOSED
TO YOU PRIOR TO LEASE:
i) all equipment provided to
you under this Agreement remains the property of DISH Network at all times and
you agree that within 15 days of termination, downgrade, or disconnection of
service as described below, you will return all such equipment to your original
retailer or DISH Network or pay the applicable unreturned equipment charges set
forth below; ii) you must
purchase DishFAMILY (currently $19.99/mo. or $24.99/mo. with local network
channels where available, in each case including rental of one receiver),
America’s Top 100 (currently $32.99/mo. or $37.99/mo. with local network
channels where available, in each case including rental of one receiver),
DishLATINO (currently $27.99/mo. or $32.99/mo. with local network channels
where available, in each case including rental of one receiver), TurboHD Bronze
(currently $24.99/mo. or $29.99/mo. with local network channels where
available, in each case including rental of one receiver), a Chinese, Russian
or Greek-language programming package at a current price of no less than
$32.99/mo. or $37.99/mo. with local channels where available (in each case
including rental of one receiver), a Polish-language programming package at a
current price of no less than $39.99/mo. or $44.99/mo. with local channels
where available (in each case including rental of one receiver), an Arabic or
Portuguese-language programming package at a current price of no less than
$44.99/mo. or $49.99/mo. with local channels where available (in each case
including rental of one receiver), or a Hindi-language programming package at a
current price of no less than $54.99/mo. or $59.99/mo. with local channels
where available (in each case including rental of one receiver), as your
minimum subscription level at all times (Arabic, Chinese, Greek, Hindi, Polish,
Portuguese, and Russian-language programming packages at the minimum prices
listed above are each referred to in this Agreement as a “Minimum International
Programming Package”); iii) programming and other payments applicable to the purchase of
pay-per-view or video-on-demand programming, lease upgrade fee(s) (if and as
applicable) of: a) $50 for the first model ViP722™ DVR, ViP622™ DVR or AT&T Homezone
622HZ DVR receiver; and b) the following amounts for the second DVR receiver:
$99 for a model ViP612™ DVR, 625 or 522 receiver;
$149 for a model ViP622 DVR or AT&T Homezone 622HZ DVR receiver; and $199
for a model ViP722 DVR receiver, equipment rental fees, DISH Network DVR
service fees, additional outlet programming access fees, HD enabling fees,
Homezone enablement fees, Hawaii Upgrade fees and corresponding taxes and/or
reimbursement charges are non-refundable;
iv)
whether a non-refundable activation fee of $99 plus applicable sales taxes
and/or reimbursement charges must be paid prior to installation; v) whether you
are eligible for local network channels by satellite, or a website or phone
number to contact to determine if you are eligible for local network channels
by satellite; and vi) if you elected the 24-month agreement option, a prorated
cancellation fee of $240 will apply for early downgrade, termination, or
disconnection of service as described below.
IF YOU
CHANGE YOUR RESIDENCE, YOU ARE STILL BOUND TO THE TERMS AND CONDITIONS OF THIS
AGREEMENT. WE RESERVE THE RIGHT TO CHANGE PRICES, PACKAGES, AND PROGRAMMING AT
ANY TIME, INCLUDING WITHOUT LIMITATION, DURING ANY TERM AGREEMENT PERIOD TO
WHICH YOU HAVE AGREED.
DISH
HOME Protection Plan (“DHPP”). DHPP is an optional
service program that is currently priced at $5.99 per month. DHPP includes: i)
a priority technical service support telephone number available 24 hours per
day/7 days per week; ii) free shipping for repair or replacement of defective
receiver equipment (including DVR and HD receivers); iii) video cabling and
power surge repairs to DISH Network equipment; iv) discounted in-home service
calls currently priced at $29 (regularly $99); and v) one free DishMOVER (if
you relocate to an area where DISH Network programming is available, we will
provide free standard professional installation of a new DISH 500 antenna (or a
DISH 500 , 1000 or DISH 1000.2 antenna where required for local channel
packages, a 24-inch or larger DISH 300 antenna for residents eligible locations
within the Anchorage, Alaska metropolitan area, or a DISH 500H antenna for
residents of Hawaii) and your existing receivers). Please see www.dishnetwork.com or call
1-800-333-DISH for complete details.
Term
Agreement Option and Cancellation Fee. If you
are a new, first-time DISH Network subscriber who would like to receive DHPP
(if available to you at the time you electronically accept this Agreement) at
no additional cost for the first 9 months of the 24-month term you must elect
the 24-month agreement
option, click on
the “Yes, I Agree to the Terms and Conditions” checkbox to which this Agreement
is linked and the corresponding “Order Now” button (collectively, the “24-Month
Agreement Election Process”) during the dishnetwork.com online ordering process
for this promotion. By completing the 24-Month Agreement Election Process, you
agree to purchase
DishFAMILY,
America’s Top
100, DishLATINO, TurboHD Bronze, or a Minimum International Programming Package
(as defined above) as your minimum subscription level for 24 months from the
date of initial activation (“Initial Term”). If after activation, but before
the end of the Initial Term, you elect to terminate this Agreement or downgrade
your programming below the required minimum programming package of DishFAMILY,
America’s Top 100, DishLATINO, TurboHD Bronze, or a Minimum International Programming Package, or your service is
disconnected for any reason, and all programming and other fees and charges for
the Initial Term have not been paid in full as of such termination, downgrade,
or disconnection, you agree to pay, and we will automatically charge, a
cancellation fee equal to $10
multiplied by the number of months remaining in the Initial Term to your DISH
Network account or your Credit Card as defined below, at our option. (If the
24-month agreement option is not elected by completion of the 24-Month
Agreement Process, you will be deemed to have declined a term agreement.) In
the event that at any time during the Initial Term you are eligible to
participate and participate in DISH Pause or any other program pursuant to
which your DISH Network service may be temporarily suspended, you agree that
the Initial Term shall automatically resume immediately following such
suspension and that the last day of such Initial Term shall be extended for the
number of days by which your DISH Network service was suspended. DISH Network
shall determine eligibility for any such promotion in its sole discretion and
reserves the right to deny eligibility for any reason. In the event that at any
time you otherwise owe more than one cancellation fee with respect to the same
minimum programming package pursuant to this Agreement and any other
agreement(s) between you and DISH Network, you agree that the terms and
conditions applicable to the
cancellation
fee with respect to such minimum programming for which the greatest amount
is then owing to DISH Network shall be controlling.
ADDITIONAL
TERMS AND CONDITIONS
General.
This promotion offers eligible new,
first-time residential DISH Network subscribers and eligible Former DISH
Network Subscribers the opportunity to lease certain equipment and purchase
certain services, subject to the terms and conditions of this Agreement and the
Residential Customer Agreement.
Eligibility. Services and
equipment must be ordered, installed, and activated between and including
August 1, 2008 and January 31, 2009.
This offer is limited to new, first-time residential DISH Network subscribers.
In addition to (and without limitation of) the foregoing, no new, first-time
DISH Network subscriber shall be eligible for this offer unless such
subscriber: 1) resides in the continental United States, Hawaii, or one of the
sections of the Anchorage, Alaska metropolitan area that have been determined
by DISH Network in its sole discretion to be eligible locations under this
promotion; 2) provides DISH Network with a valid major credit card number
issued to the customer who electronically accepts this Agreement; 3) provides
DISH Network with the Social Security Number issued to the customer who electronically
accepts this Agreement; and 4) receives credit approval. If you reside in
Alaska, you represent
and warrant that you have confirmed with your participating retailer that your
residence is within an area that has been determined by DISH Network to be an
eligible location under this promotion.
Only one participant is allowed per household. This offer may not be
combined with any other offer. Standard professional installation of up to 4
receivers to up to 4 televisions, a DISH 500 antenna (or other applicable
antenna required for your location and/or programming you have selected, in
each case as determined by DISH Network in its sole discretion) and mounting
hardware is included. In certain installations and/or in the event of certain
programming purchases, additional equipment may be required and additional fees
may apply. Maximum of 4 total tuners per account. Maximum of 2 model ViP211™
or ViP222™ receivers per account. Maximum of 2 model 522 or 625
receivers per account. Maximum of 2 model ViP722 DVR receivers per account.
Maximum of 1 model AT&T Homezone 622HZ DVR receiver per account (available
only to customers billed by AT&T for services provided under this
Agreement). DISH Network shall determine eligibility for participation,
including without limitation the number and type of receivers to be provided,
in its sole discretion and reserves the right to deny eligibility for any reason.
Programming. A minimum
programming package of DishFAMILY, America’s Top 100, DishLATINO, TurboHD
Bronze (only available in the continental United States), or a
Minimum International Programming
Package (as defined above) is required at all times. In the event you do not
purchase the required minimum programming package, your service will be
deactivated.
Local network channels may
be purchased if and where available for an additional $5 per month.
Monthly
Fees and Payments. You agree to make a
monthly payment by the payment due date for the programming you select and for
the following fees as applicable depending on the equipment you select:
Equipment Rental Fee: An equipment
rental fee of $7 per month (in the case of a model 411, ViP211, ViP222,
AT&T Homezone 622HZ DVR, ViP612 DVR, or ViP722 DVR receiver) or $5 per
month (in all other cases) for the first receiver activated is included in the
promotional base programming package price. An additional equipment rental fee
of $7 per month (in the case of a model 411, ViP211, ViP222, AT&T Homezone
622HZ DVR, ViP612 DVR, or ViP722 DVR receiver) or $5 per month (in all other
cases) will be charged to your account for each receiver activated beyond the
first (for the purpose of determining the amount of this fee, model 411,
ViP211, ViP222, AT&T Homezone 622HZ DVR, ViP612 DVR, and ViP722 DVR
receivers shall be deemed to be activated prior to all other receivers);
DISH Network DVR Service Fee: A $5.98
per month DISH Network DVR service fee will be charged to your account for each
model 510, 522, 625, ViP612 DVR, ViP622 DVR, ViP722 DVR, or AT&T Homezone
622HZ DVR receiver activated. This fee will not apply with respect to one such
receiver if you subscribe to DishDVR Advantage and will be waived if you subscribe
to America’s “Everything” Pak;
Additional
Outlet
Programming Access Fee: A
$5 per month additional outlet programming access fee will be charged to your
account for each dual tuner receiver (model 322, 522, 625, ViP222, ViP622 DVR,
ViP722 DVR, and AT&T Homezone 622HZ DVR receivers) activated. This fee will
be waived on a monthly basis for each such receiver that DISH Network confirms
has been continuously connected to your same land-based phone line and/or
(solely in the case of a model ViP622 DVR, ViP722 DVR or AT&T Homezone 622
HZ DVR) continuously connected to your same broadband home network resulting in
the functionality of the applicable receiver’s Internet-based features. DISH
Network’s confirmation process(es) shall be the sole method(s) utilized to determine
if your additional outlet programming access fee(s) will be waived;
HD Enabling Fee: A $7 per month HD
enabling fee will be charged to your account if any model 411, ViP211, ViP222,
ViP612 DVR, ViP622 DVR or ViP722 DVR receiver is activated. This fee will
also be charged to your account if any AT&T Homezone 622HZ DVR is
activated, enabled with the capacity to receive high definition programming
(including without limitation via an off-air antenna) and is the only high
definition receiver activated on your account. This fee will be waived on a
monthly basis if you subscribe to TurboHD Bronze, TurboHD Silver, TurboHD Gold,
BronzeHD, SilverHD, GoldHD, DishLATINO Max HD Essential, DishLATINO Max HD
Ultimate, or DishHD Package (only available for residents of Alaska and
Hawaii);
Hawaii Upgrade Fee: A
non-refundable $4.99 per month Hawaii Upgrade fee will be charged to your
account if you receive DISH Network service in Hawaii. Lease upgrade fee(s) (if
and as applicable) of: i)
$50 for the
first model ViP722 DVR, ViP622 DVR or AT&T Homezone 622HZ DVR receiver; and
ii) the following amounts for the second DVR receiver: $99 for a model ViP612
DVR, 625 or 522 receiver; $149 for a model ViP622 DVR or AT&T Homezone
622HZ receiver; and $199 for a model ViP722 DVR receiver are not deposits
and are non-refundable. The $99 activation fee (if applicable) is
non-refundable. State and local taxes, or reimbursement charges for gross
earnings taxes imposed on satellite providers for transmission of programming
in some states, may apply. Other fees may apply as set forth in the Residential
Customer Agreement. Different or other payment options may be applicable where
billing is provided through a billing agent.All
receivers selected by you within the first 30 days of initial activation of
your DISH Network account shall be treated as selected by you under this
Agreement for all purposes, including, without limitation, with respect to
ownership and unreturned equipment fees.
Unreturned Equipment Charges. This promotion allows you to use the satellite
receiver(s), smart card(s) and remote control(s), low noise block converters
with integrated feeds (“LNBFs”), and switches (if any) you select under this
promotion while you remain an active customer in good standing and in compliance
with this Agreement and the Residential Customer Agreement. All such equipment
is owned by DISH Network at all times
and must be
returned if you elect to terminate this Agreement or downgrade your programming
below required minimum programming package of DishFAMILY, America’s Top 100, DishLATINO,
TurboHD Bronze, or a Minimum
International Programming Package (as defined above), or your service is otherwise disconnected for any reason
at any time. WITHIN 15 DAYS OF SUCH TERMINATION, DOWNGRADE, OR DISCONNECTION,
YOU AGREE TO RETURN ALL SUCH EQUIPMENT IN GOOD OPERATING CONDITION, NORMAL WEAR
AND TEAR EXCEPTED, TO: i) your original retailer (or DISH Network if no
retailer was used) if such termination, downgrade, or disconnection occurs
during the first 180 days after activation of programming; or ii)
DISH Network if such termination, downgrade, or disconnection occurs
after the first 180 days from the date of activation of programming. If
such termination, downgrade, or disconnection occurs after the first 180 days,
you agree to immediately call DISH Network at 1-888-220-3474 to receive a
return authorization number and delivery instructions for the return of such
equipment to DISH Network. You are responsible for and shall bear all
costs and expenses to return such equipment. IF YOU DO NOT RETURN SUCH
EQUIPMENT AS SET FORTH HEREIN, YOU AGREE TO PAY, AND WE WILL AUTOMATICALLY
CHARGE TO YOUR DISH NETWORK ACCOUNT OR YOUR CREDIT CARD (AS DEFINED BELOW), AT
OUR OPTION, AN UNRETURNED EQUIPMENT CHARGE FOR EACH ITEM NOT RETURNED AS
FOLLOWS (in each case and collectively, the "Unreturned Equipment
Charge"): model ViP722 DVR or AT&T Homezone 622HZ DVR receiver, $425;
model ViP622 DVR, $350; model ViP612 DVR or 522 receiver, $300; model
625, $275; model 322, $125; model ViP222, $250; model 411 or ViP211 receiver,
$175; model 111, 381, 301, $50; model 311 receiver, $75; outdoor LNBF and quad
switch, $50.
Collection
of Fees/Credit Card Authorization.You
hereby authorize DISH Network to charge, and/or place a hold with respect to,
any and all cancellation fee(s) and unreturned equipment fee(s) owing under
this Agreement (collectively, the “Authorized Amounts”), to your credit card
that you initially provided to DISH Network and/
or to
any other credit card or debit/check card of yours that you provide to make
payments to DISH Network (the “Credit Card”), authorize the issuer of
the Credit Card to pay the Authorized Amounts without DISH Network submitting a
signed receipt, and agree that this Agreement is to be accepted as such
authorization. You authorize DISH Network to continue to attempt to charge,
and/or place holds with respect to, the Authorized Amounts, or any portion
thereof, to the Credit Card until such amounts are paid in full. You
acknowledge and agree that DISH Network shall have no liability whatsoever for
any non-sufficient funds, rejected debit, or other charges incurred by you as a
result of such attempts to charge, and/or place holds on, the Credit Card.
Payment of a cancellation fee shall not relieve you of your obligation to pay
all unpaid charges on your account. In the event that you are enrolled or later
enroll in DISH Network’s AutoPay (“AutoPay”) or Electronic Funds Transfer
(“EFT”) payment programs, you agree that the Authorized Amounts and any and all
monthly programming, pay-per-view, and other similar and related charges and
other amounts owing under this Agreement or the Residential Customer Agreement
may be charged to the credit card, debit/check card or account provided by you
to DISH Network pursuant to such AutoPay or EFT program.
Billing
Agents.We may enter into relationships with third
parties to provide billing and other services on our behalf in which case the
terms and conditions of this Agreement shall apply to such third parties as applicable
under the circumstances.
Translation.
In the event of any
conflict or inconsistency between the English-language version of this
Agreement and a translation of this Agreement into any other language, the
English-language version shall be controlling.
Contact Information. You may reach DISH Network by e-
mail
at feedback@customermail.dishnetwork.com,
or write us at DISH Network, P.O. Box 9033, Littleton, CO 80160. Please do not
send payments to this address.